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https://production.egp.gov.et/egp/bids/report/tendering/a821c97a-cd81-4d44-8cc4-095a09136ef5/open

Procurement Information

• Procurement Type: Bidding
• Procurement Method: Open
• Market Type: National
• Envelope Type: single envelop
• Category: NonConsultancyServices

Procuring Entity

Organization: Livestock Development Institute

Important Dates

• Invitation Date: Jan 26, 2026, 12:00 AM
• Submission Deadline: Feb 05, 2026, 2:00 PM
• Opening Schedule: Feb 05, 2026, 2:30 PM
• Clarification Deadline: Feb 02, 2026, 5:00 PM

Eligibility Requirements

Bid Security Forms (Local): CPO, Bank_Guarantee

Bid Security Forms (SME): CPO, Bank_Guarantee

Bid Security Forms (Foreign): Bank_Guarantee, CPO

Qualification Requirements

• Valid business license

  Bidder has to submit valid business license indicating the stream of business in which the bidder is engaged, in accordance with ITB Clause 4.6(b)(i);

  Reference: 33.2(c)

• VAT registration certificate

  Bidder has to submit VAT registration certificate issued by the tax authority in accordance with ITB Clause 4. 6(b)(ii)

  Reference: 33.2(e)

• Valid tax clearance certificate

  Bidder has to submit a valid tax clearance certificate issued by the tax authority, in accordance with ITB Clause 4.6(b)(iii);

  Reference: 33.2(f)

• Technical Offer
  

   Bidder has to complete its Schedule of Requirements + Technical Offer+ Compliance Sheet Form in accordance with Terms of Reference presented as per template in Section 6, Schedule of Requirements

  the Procurement of Short Text Message (SMS) Service Platform for Dairy Farm Owners in Ethiopia

  Specification for the Procurement of Short Text Message (SMS) Service Platform for Dairy Farm Owners in Ethiopia

  1. Executive Summary / Context

  This document outlines the technical and functional requirements for a Short Message Service (SMS) platform aimed at supporting dairy farm owners across various regions of Ethiopia. The platform will facilitate timely communication, dissemination of vital information, and data collection to enhance dairy farming practices, productivity, and market access.

  2. Core Functional Requirements:

  • 2.1. API Integration Capabilities:

  o The platform must provide robust and well-documented Application Programming Interfaces (APIs) for seamless integration with existing or future third-party applications and databases (e.g., farm management systems, data collection tools).

  o Support for standard API protocols (e.g., RESTful, HTTP/S) is essential, along with comprehensive documentation, code samples, and developer support.

  • 2.2. Advanced SMS Delivery Reporting:

  o Comprehensive real-time and historical delivery reports for all sent messages.

  o Reports must include status codes (e.g., delivered, failed, pending, read receipts if supported by network), timestamps, recipient numbers, and sender 

  o Ability to export reports in various formats (e.g., CSV, Excel, PDF).

  • 2.3. Two-Way Messaging Functionality:

  o Capability to send and receive SMS messages (MO/MT – Mobile Originated/Mobile Terminated).

  o Support for dedicated short codes, long codes, or alphanumeric sender IDs as appropriate for local regulations and use cases.

  o Ability to parse and categorize incoming messages for automated responses or routing to relevant personnel.

  • 2.4. High-Volume Bulk Messaging:

  o Capacity to send messages to a large number of recipients simultaneously without significant delays.

  o Scalability to handle fluctuating message volumes, especially during critical periods (e.g., disease outbreak alerts, market price updates).

  o Throttling controls to manage message flow in accordance with network operator policies.

  • 2.5. Secure Cloud-Based Infrastructure:

  o The platform must be hosted on a reliable, scalable, and secure cloud infrastructure.

  o Details of the cloud provider and data center locations should be provided.

  o Guaranteed uptime and redundancy to ensure continuous service availability.

  • 2.6. Data Protection, Security, and User Management:

  o Adherence to international data protection standards and, where applicable, Ethiopian data privacy regulations.

  o Robust security measures including data encryption (in transit and at rest), secure access protocols (e.g., HTTPS, OAuth), and regular security audits.

  o Comprehensive user management system with role-based access control (RBAC) to define varying levels of permissions for different users or groups.

  o Audit trails for all user actions and system events.

  • 2.7. Operational Reliability and Service Level Agreement (SLA):

  o Guaranteed high uptime (e.g., 99.9% or higher) backed by a clear Service Level Agreement (SLA).

  o Redundant systems and disaster recovery mechanisms to minimize service disruption.

  o Proactive monitoring and alerting systems to identify and resolve issues swiftly.

  • 2.8. Intelligent SMS Routing:

  o Efficient and intelligent routing mechanisms to ensure optimal delivery rates and cost-effectiveness across various Ethiopian mobile network operators (Ethio Telecom, Safaricom Ethiopia).

  o Automatic fallback mechanisms in case of routing failures.

  • 2.9. Comprehensive Reporting & Analytics Dashboard:

  o An intuitive, web-based dashboard providing real-time and historical statistics.

  o Key metrics should include message send rates, delivery rates, failure rates (with reasons), response rates, and cost analysis

  Specification for the Procurement of Short Text Message (SMS) Service Platform for Dairy Farm Owners in Ethiopia1. Executive Summary / ContextThis document outlines the technical and functional requirements for a Short Message Service (SMS) platform aimed at supporting dairy farm owners across various regions of Ethiopia. The platform will facilitate timely communication, dissemination of vital information, and data collection to enhance dairy farming practices, productivity, and market access.2. Core Functional Requirements:• 2.1. API Integration Capabilities:o The platform must provide robust and well-documented Application Programming Interfaces (APIs) for seamless integration with existing or future third-party applications and databases (e.g., farm management systems, data collection tools).o Support for standard API protocols (e.g., RESTful, HTTP/S) is essential, along with comprehensive documentation, code samples, and developer support.• 2.2. Advanced SMS Delivery Reporting:o Comprehensive real-time and historical delivery reports for all sent messages.o Reports must include status codes (e.g., delivered, failed, pending, read receipts if supported by network), timestamps, recipient numbers, and sender IDs.o Ability to export reports in various formats (e.g., CSV, Excel, PDF).• 2.3. Two-Way Messaging Functionality:o Capability to send and receive SMS messages (MO/MT – Mobile Originated/Mobile Terminated).o Support for dedicated short codes, long codes, or alphanumeric sender IDs as appropriate for local regulations and use cases.o Ability to parse and categorize incoming messages for automated responses or routing to relevant personnel.• 2.4. High-Volume Bulk Messaging:o Capacity to send messages to a large number of recipients simultaneously without significant delays.o Scalability to handle fluctuating message volumes, especially during critical periods (e.g., disease outbreak alerts, market price updates).o Throttling controls to manage message flow in accordance with network operator policies.• 2.5. Secure Cloud-Based Infrastructure:o The platform must be hosted on a reliable, scalable, and secure cloud infrastructure.o Details of the cloud provider and data center locations should be provided.o Guaranteed uptime and redundancy to ensure continuous service availability.• 2.6. Data Protection, Security, and User Management:o Adherence to international data protection standards and, where applicable, Ethiopian data privacy regulations.o Robust security measures including data encryption (in transit and at rest), secure access protocols (e.g., HTTPS, OAuth), and regular security audits.o Comprehensive user management system with role-based access control (RBAC) to define varying levels of permissions for different users or groups.o Audit trails for all user actions and system events.• 2.7. Operational Reliability and Service Level Agreement (SLA):o Guaranteed high uptime (e.g., 99.9% or higher) backed by a clear Service Level Agreement (SLA).o Redundant systems and disaster recovery mechanisms to minimize service disruption.o Proactive monitoring and alerting systems to identify and resolve issues swiftly.• 2.8. Intelligent SMS Routing:o Efficient and intelligent routing mechanisms to ensure optimal delivery rates and cost-effectiveness across various Ethiopian mobile network operators (Ethio Telecom, Safaricom Ethiopia).o Automatic fallback mechanisms in case of routing failures.• 2.9. Comprehensive Reporting & Analytics Dashboard:o An intuitive, web-based dashboard providing real-time and historical statistics.o Key metrics should include message send rates, delivery rates, failure rates (with reasons), response rates, and cost analysis.o Ability to filter data by date range, sender ID, message type, and recipient groups.o Customizable reports and data visualization capabilities.• 2.10. Detailed Logging and Audit Trails:o Extensive logging of all platform activities, including message submission, delivery attempts, delivery receipts, errors, and user actions.o Logs should be accessible for troubleshooting, compliance, and auditing purposes, with appropriate retention policies.• 2.11. Contact Management System:o User-friendly interface for importing, organizing, and managing large contact lists.o Ability to segment contacts into groups based on various criteria (e.g., region, farm size, dairy type).o Features for de-duplication, blacklisting, and subscription/unsubscription management.• 2.12. Reliable 24/7 Technical Customer Support:o Dedicated and responsive technical support available 24 hours a day, 7 days a week, with clear escalation paths.o Multiple support channels (e.g., phone, email, chat).o Guaranteed response times as per an agreed SLA.3. Additional Desirable Features (Considerations for Future Growth):• 3.1. Message Scheduling: Ability to schedule messages for future delivery.• 3.2. Templated Messaging: Support for pre-defined message templates to ensure consistency and efficiency.• 3.3. Language Support: Capability to send messages in local Ethiopian languages (e.g., Amharic, Oromo, Tigrinya) including Ge’ez script support if applicable.• 3.4. Cost Management: Tools to monitor and manage SMS credit consumption and costs.• 3.5. Consent Management: Features to help manage recipient consent for receiving messages, aligning with best practices.4. Compliance and Local Context:• 4.1. Local Operator Compatibility: The platform must demonstrate full compatibility and good standing with all major mobile network operators in Ethiopia (currently Ethio Telecom and Safaricom Ethiopia).• 4.2. Regulatory Compliance: Adherence to any relevant Ethiopian telecommunications regulations and guidelines regarding SMS services._______________________________________

  o Ability to filter data by date range, sender ID, message type, and recipient groups.

  o Customizable reports and data visualization capabilities.

  • 2.10. Detailed Logging and Audit Trails:

  o Extensive logging of all platform activities, including message submission, delivery attempts, delivery receipts, errors, and user actions.

  o Logs should be accessible for troubleshooting, compliance, and auditing purposes, with appropriate retention policies.

  • 2.11. Contact Management System:

  o User-friendly interface for importing, organizing, and managing large contact lists.

  o Ability to segment contacts into groups based on various criteria (e.g., region, farm size, dairy type).

  o Features for de-duplication, blacklisting, and subscription/unsubscription management.

  • 2.12. Reliable 24/7 Technical Customer Support:

  o Dedicated and responsive technical support available 24 hours a day, 7 days a week, with clear escalation paths.

  o Multiple support channels (e.g., phone, email, chat).

  o Guaranteed response times as per an agreed SLA.

  3. Additional Desirable Features (Considerations for Future Growth):

  • 3.1. Message Scheduling: Ability to schedule messages for future delivery.

  • 3.2. Templated Messaging: Support for pre-defined message templates to ensure consistency and efficiency.

  • 3.3. Language Support: Capability to send messages in local Ethiopian languages (e.g., Amharic, Oromo, Tigrinya) including Ge’ez script support if applicable.

  • 3.4. Cost Management: Tools to monitor and manage SMS credit consumption and costs.

  • 3.5. Consent Management: Features to help manage recipient consent for receiving messages, aligning with best practices.

  4. Compliance and Local Context:

  • 4.1. Local Operator Compatibility: The platform must demonstrate full compatibility and good standing with all major mobile network operators in Ethiopia (currently Ethio Telecom and Safaricom Ethiopia).

  • 4.2. Regulatory Compliance: Adherence to any relevant Ethiopian telecommunications regulations and guidelines regarding SMS services.

  _______________________________________

  Reference: 33.4(d)

• Conflict of interest

  Bidder is found to have a conflict of interest as described in ITB Sub-Clause 4.3

  Reference: 33.2(b)

Procurement Classification

• 200102000: Service

Terms and Conditions